User Portal vs Email for staff
Hey guys, We just recently installed Spiceworks and began using it, gotta say, best find ever. Such a powerful program for the price of free. Can't beat it. What we're trying to figure out, is if...
View ArticleUser Portal vs Email for staff
To be honest, we use both. In that way, you can give your users options on how to reach you. For those who feel comfortable enough to use the spiceworks portal; they can. And for those who like to...
View ArticleUser Portal vs Email for staff
Email only, here. I didn't want to bother people with the portal
View ArticleUser Portal vs Email for staff
We use both. Mostly email but I have a tab setup on the portal that is used by HR for new staff hires so that they can complete some relevant info needed.
View ArticleUser Portal vs Email for staff
We use both, and almost ALL users go through email. The portal is used maybe once a month, and we get around 200 tickets in that same time period.
View ArticleUser Portal vs Email for staff
Alright thanks, pretty much confirms what we were thinking. Because there isn't really a huge advantage to having them use the portal over email right?
View ArticleUser Portal vs Email for staff
Well over 60 % of our tickets are raised via the user portal, with another 30% raised via email. We try to encourage staff to use the portal as much as possible and have even had a few users closing...
View ArticleUser Portal vs Email for staff
We make both available. Email is more popular. I have a link to the portal set up on every computer's Public desktop so people have no excuse not to be able to find how to access the portal. The...
View ArticleUser Portal vs Email for staff
We accept tickets via both but we encourage the portal so that our users get a chance to review past tickets. When they open a ticket through the portal, I added a field for them to choose their...
View ArticleUser Portal vs Email for staff
Joseph Wormald wrote: Alright thanks, pretty much confirms what we were thinking. Because there isn't really a huge advantage to having them use the portal over email right? The big advantages are...
View ArticleUser Portal vs Email for staff
We setup a custom portal shortly after Day 1 of using Spiceworks. Other than one or two users, we have not informed any of our users about it yet (going on 4 years, or so). We created a "How-to" page...
View ArticleUser Portal vs Email for staff
My users don't even know the portal exists. I'm not actually sure how you would ever convince people to use it when email is so easy. Heck, I'd be happy if they never knew it existed if it meant...
View ArticleUser Portal vs Email for staff
Ray Payne wrote: the portal allows them to see the status without calling or emailing. (Which they can do by searching their email too, but I'm not lucky enough at the moment to have users that do...
View ArticleUser Portal vs Email for staff
DeWayneChapman wrote: We use both. Mostly email but I have a tab setup on the portal that is used by HR for new staff hires so that they can complete some relevant info needed. What have you setup on...
View ArticleUser Portal vs Email for staff
It is a very basic design at the moment. Hopefully I can expand on it as time goes and we identify more needs from it. Here is a screen shot for you
View ArticleUser Portal vs Email for staff
DeWayneChapman wrote: It is a very basic design at the moment. Hopefully I can expand on it as time goes and we identify more needs from it. Here is a screen shot for you That looks REALLY good!...
View ArticleUser Portal vs Email for staff
I just used the designer in the portal design and added the tab and the fields. Made sure they login first on the main tab before they can enter a new user request.
View ArticleUser Portal vs Email for staff
DeWayneChapman wrote: I just used the designer in the portal design and added the tab and the fields. Made sure they login first on the main tab before they can enter a new user request. That is...
View Article
